Refund & Returns Policy

Last updated: 30 September 2026

At BYS Agro, we want you to be completely satisfied with your purchase. If you're not happy with any product, we offer a hassle-free return and refund policy. Please review the details below.

How Refunds Work

Step 1

Request Return

Step 2

Return Approval

We'll review your request and approve within 24-48 hours

Step 3

Pickup Arranged

We'll arrange pickup of the product from your address

Step 4

Quality Check

Product is inspected upon arrival at our facility

Step 5

Refund Processed

Refund is initiated within 5-7 business days

Return Window

You can request a return within 7 days of delivery
Products must be unused, unopened, and in original packaging
Returns requested after 7 days will not be accepted
The return window starts from the date of delivery

Eligibility for Return

Damaged or defective products are eligible for return
Wrong product delivered
Expired or near-expiry products
Products with tampered packaging
Returns are not accepted for products used or opened

Refund Process

Refunds are processed within 5-7 business days after return approval
Refunds are issued to the original payment method
You will receive a confirmation email once refund is initiated
For COD orders, refunds will be processed via bank transfer

Return Shipping

For defective or incorrect products, return shipping is free
For other returns, shipping charges may apply
We will provide a return label for eligible returns
Products must be packed securely to avoid damage during return

Refund Timeline

Return request approved: Within 24-48 hours
Pickup arranged: Within 2-3 business days
Product inspected: Within 2 business days of receiving
Refund processed: Within 5-7 business days
Total timeline: 7-14 business days

Quality Guarantee

We stand behind the quality of our products
If you're not satisfied, we'll make it right
Full refund or replacement offered for quality issues
100% satisfaction guaranteed

Need Help with a Return?

We're here to assist you every step of the way

BYS Agro reserves the right to update this policy at any time. Changes will be posted on this page.